| Overall: | 13 | 14 |
| Design: | 3 | 3 |
| Navigation: | ||
| Usefulness: | 3 | 1 |
13
14
Tap4Help aims to ease communication between iPhone users and independent software developers.
Developers sign-up for the Tap4Help service and integrate our widgets in their iPhone applications and/or websites to gather and organize feedback and support requests from users.
Users can come to the Tap4Help site to learn about how the Tap4Help service allows enabled applications to provide them with a better support experience and find selected applications that integrate the Tap4Help service.
A Tap4Help standalone application is coming soon to the iPhone app store. This application will users to find all Tap4Help enabled applications and also get one tap access to support webpages of non-Tap4Help applications. Information about this standalone application will be added to the site when the application is closer to completion and should enhance the utility of the site from a users perspective.
From a user's perspective does the site adequately describe what the Tap4Help service is and how using a Tap4Help enabled application can benefit you?
Visit the developer section. Does the site adequately convey the benefits and ease of adding the Tap4Help library to your application if you were a developer? Imagine you are a developer that may like the concept of the Tap4Help service but are unsure of adding 3rd party code into your application. Does the site adequately describe the alternate options available to you?
I'm not an iPhone user and/or developer, so I'll keep my comments focused on your site. Personally, I'm not a fan of blue and orange...maybe if you focused on 1 color and used the other one to accent your site instead. Also, your text content seems to be all over the page. I find myself looking in circles to find the information instead of top to bottom and left to right.
It would be good to visually separate your audiences, not by putting the buttons far apart, perhaps with a transition color scheme or something visually attractive.
Lastly, I like sites that keep their content in the middle of the page (like launchly). Don't feel like you have to fill in your entire screen for a complete look...I realize this is a difference in style but this is my feedback :-)
Nice, clean, uncluttered design. From a user's perspective I was able to figure out how Tap4Help can benefit me BUT as an actual iPhone user I cannot see myself ever actually using your website. I find my apps via other venues and would not go to Tap4Help to actually find apps that use Tap4Help.
You may want to think about refocusing only on the developers and espouse the benefits of your help module/widget and not worry so much about advertising apps. You seem to have a similar service to what UserVoice and GetSatisfaction supply to websites like launchly so maybe take a look at those for ideas?
I thought your developer section was well laid out and conveyed your information easily. I would suggest maybe adding audio to your videos! I had trouble finding the alternate options you mentioned in your requested feedback. I eventually found them in the FAQ but if you think that is going to be a very common concern and you have already addressed it, you might want to consider making that information more prominent. If you're going to basically have some type of REST API then there's really no reason for them to embed your library (assuming iPhone development makes it easy to consume RESTful web services).